TTB Auth problems
MINOR Closed Broadband
STATUS
Closed
CREATED
Apr 13, 11:11 AM (1 year ago)
AFFECTED
Broadband
STARTED
Apr 13, 11:08 AM (1 year ago)
CLOSED
Apr 13, 04:32 PM (1 year ago)
REFERENCE
42531 / AA42531
INFORMATION
  • INITIAL
    1 year ago by Shaun

    We are seeing an increased amount of TalkTalk Auth issues affecting a small number of customers. TTB have acknowledge a fault their side and are taking steps to resolve. Further updates to follow...

  • UPDATE
    1 year ago by Shaun

    No further update yet

  • UPDATE
    1 year ago by Shaun

    Latest update from TT We are investigating a disruption to service affecting wholesale customers being unable to authenticate across various regions Fault Description:We We are currently working to identify the root cause and implement the appropriate resolution. Further information will be provided within the next update due time.

  • UPDATE
    1 year ago by Shaun

    TTB advice :This incident has been upgraded to severity 1

  • UPDATE
    1 year ago by Shaun

    TTB have advised 'We are happy to report that service has now been restored. We understand the impact this may have caused and appreciate your patience and understanding during this time. The below details what actions were taken to restore the service Networks systems team have resolved the issue, a full route cause will be provided in due course We will continue to closely monitor the impacted services for a further 24hours and reopen the incident if there are any issues within this time period.'

  • Closed