Last 10 major outages posts, sorted by last updated
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MAJOR Closed General
AFFECTED
General
STARTED
Mar 30, 10:00 AM (1 year ago)
CLOSED
Mar 30, 11:00 AM (1 year ago)
DESCRIPTION
We're investigating connectivity problems.
Resolution:

Closed: 1 year ago
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MAJOR Closed General
AFFECTED
General
STARTED
Nov 21, 07:25 PM (1¼ years ago)
CLOSED
Nov 21, 07:45 PM (1¼ years ago)
DESCRIPTION
We're investigating a network incident that occured at around 19:30, updates to follow.
Resolution: Service restored and back to normal at around 19:50. This was due to a network issue that affected some of our BGP sessions which caused routing problems to certain destinations.

Closed: 1¼ years ago
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MAJOR Closed General
AFFECTED
General
STARTED
Feb 25, 12:22 PM (3 years ago)
CLOSED
Feb 25, 12:28 PM (3 years ago)
DESCRIPTION
At around 12:22 we had a routing problem which affected general internet access.
Resolution:

Closed: 3 years ago
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MAJOR Closed General
AFFECTED
General
STARTED
May 04, 03:10 PM (3¾ years ago)
CLOSED
May 04, 04:00 PM (3¾ years ago)
DESCRIPTION
We're investigating a connectivity problem.
Resolution: Service was restored at around 4PM. The disruption was caused by a number of our our BGP routers crashing due to unusual network traffic. This is similar to what we saw a couple of weeks ago when one of our LNS routers crashed. We have since upgraded the software on all our LNS routers and that has helped - our LNSs did not crash during this incident. We are planning to upgrade the software on our BGP routers this week. It is fair to say that with staff working from home that the time taken to recover from this incident was impaired and we'll be looking at ways to improve this too. We would like to apologise to our customers for this outage.

Closed: 3¾ years ago
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MAJOR Closed General
AFFECTED
General
STARTED
Feb 27, 08:00 AM (4 years ago)
CLOSED
Feb 27, 09:15 AM (4 years ago)
DESCRIPTION
We're investigating networking problems with our Maidenhead datacentre. This will be affecting hosted services and access to some of our services such as VoIP and outbound email.
Resolution: Sorry for the delay providing more information. Due to the nature of the incident we prefer not to go in to too much detail publicly. Staff are willing to talk to customers who may be concerned about this, so please do get in touch. The incident lasted just over an hour and did cause various amounts of disruption. There are lessons we can learn from this incident and will be working on further improvements.

Closed: 4 years ago
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MAJOR Closed General
AFFECTED
General
STARTED
Dec 18, 09:40 AM (4¼ years ago)
CLOSED
Dec 18, 12:04 PM (4¼ years ago)
DESCRIPTION
We're investigating a faulty switch in Telehouse. This will have some impact on services, we're reviewing this at the moment.
Resolution: The switch is back in service. We're still investigating the initial cause of the problem.

Closed: 4¼ years ago
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MAJOR Closed General
AFFECTED
General
STARTED
Nov 22, 11:30 AM (6¼ years ago)
CLOSED
Nov 30, 07:08 PM (6¼ years ago)
DESCRIPTION
We are seeing a denial of service attack, which is causing more problems that usual, and this is disrupting traffic to some customers - but it is moving, and so different customers at different times. Obviously we are working on this, and unfortunately cannot say a lot more of the details.
Resolution: For now, we are treating this as resolved.

Closed: 6¼ years ago
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MAJOR Closed General
AFFECTED
General
STARTED
Nov 21, 12:50 PM (6¼ years ago)
CLOSED
Nov 22, 12:08 PM (6¼ years ago)
DESCRIPTION
We are seeing another Denial of Service attack, currently this is affecting A, B, C, D and E gormless intermittently and will manifest itself as packet loss and/or dropped sessions for customers on these LNSes.
We are investigating.
Resolution: Covered by another status posted

Closed: 6¼ years ago
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MAJOR Closed General
AFFECTED
General
STARTED
Jul 20, 12:15 PM (6¾ years ago)
CLOSED
Jul 20, 12:34 PM (6¾ years ago)
DESCRIPTION
We're investigating a routing problem that started a few minutes ago affecting broadband and general routing across our network.
Resolution: Unfortunately, this was caused by human error in a configuration on one of our core switches. The work was being done as part of our investigations to the problems we had last week, and this change was really not meant to cause any issue, except a mistake was made in the configuration. The change was rolled back and the process is being reviewed.

Closed: 6¾ years ago
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MAJOR Closed General
AFFECTED
General
STARTED
Jul 14, 10:00 AM (6¾ years ago)
CLOSED
Jul 14, 05:00 PM (6¾ years ago)
DESCRIPTION
The issue affecting broadand services has also been affecting hosted servers and our own services in Maidenhead. This has also has some issues with Ethernet customers.
Resolution:

Closed: 6¾ years ago
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