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NEWS Info General
AFFECTING
General
STARTED
Dec 22, 02:00 PM (5¼ years ago)
DESCRIPTION
We have started work on a programme to try and reduce the number of emails we send related to billing and new accounts. At this stage the main change is you should now see only one email where we are sending an invoice and corresponding direct debit notice at the same time to the same address, rather than two. After Christmas we should also be able to reduce the number of emails when ordering new services. If you have any queries and see anything unexpected, please do let up know.

NEWS Info General
AFFECTING
General
STARTED
Nov 08, 01:11 PM (5¼ years ago)
DESCRIPTION

We are currently trialling a new invoice format for print and PDF invoices. We hope to have some customers seeing the new format from next month and ideally have everyone on it by the end of the year.

For most people the layout is very much the same. If your invoice fits on one page, it will still do so. There are some very minor changes to letterhead and layout, and some information is bigger and clearer than before.

Anyone that gets a multi-page invoice will immediately notice we are now putting a summary and invoice totals on page 1, making it easier to find what you actually owe. We hope you find this useful, and overall it means long invoices will be quite a lot shorter than before.

The other change is much better support for unicode, including Polish characters (for example), and Chinese, and so on. We hope to eventually be able to cope with people's names from around the world with ease in all of our systems.

As always the formal invoice remains the PGP signed plain text as emailed, these changes only impact the PDF and print versions. We are considering improvements to the plain text invoicing in the future.

Invoices are still available via XML, and you may see some additional objects and attributes have been added in some places, as our new invoice formatting system uses the XML as its source!

Any comments or questions, please do let us know.


NEWS Info General
AFFECTING
General
STARTED
May 19, 11:39 AM (5¾ years ago)
DESCRIPTION

We have included our GDPR privacy notice on all of our web pages (bottom of the page) on the main web site. See https://aa.net.uk/legal-gdpr.html

Any questions please do contact us as normal


NEWS Info General
AFFECTING
General
STARTED
Dec 04, 03:00 PM (6¼ years ago)
DESCRIPTION
Here are our opening hours:

Sat 23rd Closed
Sun 24th Closed
Mon 25th Closed
Tue 26th Closed
Wed 27th Open 9AM-5PM
Thu 28th Open 9AM-5PM
Fri 29th Open 9AM-5PM
Sat 30th Closed
Sun 31st Closed
Mon 1st Closed
Tue 2nd Open as usual (8AM-6PM)


NEWS Info General
AFFECTING
General
STARTED
Oct 02, 12:00 AM (6¼ years ago)
DESCRIPTION

Most customers expecting a direct debit on Monday 2nd October will actually be debited on Wednesday 4th October.

As this is within the 3 banking days allowed under BACS rules for the "on, or immediately after" notices already issued, we will not be issuing a separate new notice of Direct Debit collection.


NEWS Info General
AFFECTING
General
STARTED
Jul 01, 12:36 PM (6½ years ago)
CLOSED
Jul 02, 01:00 PM (6½ years ago)
DESCRIPTION
It seems some emailed invoices and DD notices have failed to be delivered. We plan to re-send these, so some people may get duplicate emails. Sorry for any inconvenience caused.
Resolution:

NEWS Info General
AFFECTING
General
STARTED
May 17, 09:00 AM (6¾ years ago)
DESCRIPTION
We have reduced numbers of staff in the office today due some being taken on a tour of a BT exchange & metro node.

NEWS Info General
AFFECTING
General
STARTED
Apr 11, 03:01 PM (6¾ years ago)
DESCRIPTION
Our office will be closed from 6PM Thursday 13th April and will be open again at 8AM on Tuesday 18th April.

NEWS Info General
AFFECTING
General
STARTED
Apr 04, 05:00 PM (6¾ years ago)
DESCRIPTION
The first stage of some updates we are doing involves changes to the accounts systems.

When you log in you will see a Update Contact link which allows you to change some basic preferences with immediate effect. These include whether to send PDF, or XML with documents, and if to use PGP/MIME, and if we send a confirmation link on documents. We may add new options in future.

You can also request a change to contact details (address, email, etc). And if you wish you can paste in a PGP/GPG public key. We email you confirmation (encrypted if you asked for that) and you follow a link to confirm the changes (within 2 days please). If you are encrypting you can click an option to stop doing so, and confirm in the email. If you change email address, we email the old address (using old encryption setting, if any) to advise of the change.

We believe we have all of the emails from accounts covered with this, but if you find any that are not, please do let us know. The only special case is Direct Debit notices. As these are the bank account holder which may not be the same as the A&A account holder, they can be a different email address. As such they only encrypt if you have the same email on the account and have asked for encryption.

If this is all nonsense to you - do not worry, but if you have questions, please let us know.


NEWS Info General
AFFECTING
General
STARTED
Mar 08, 12:00 AM (7 years ago)
DESCRIPTION

Customers expecting Direct Debit collection on Wednesday 8th March will actually have the collection made on Thursday 9th March.

We do apologise for any confusion this may cause.

As this is within the permitted 3 working day window in which we can make a collection we will not be sending separate individual notices of this change.