The X.Witless LNS hung and restarted which caused customers to disconnect and reconnect.
This incident is related to https://aastatus.net/42608 X.Witless had been running without incident for 104 days. However, it is not fitted with an NVMe drive and was running software that pre-dates our NVMe drive fixes. We suspect the hang was caused by these two factors.
Further work on our LNSs is being planned and updates will be posted to the status page in due course.
Here is a brief summary of this incident and what we are planning to do to improve matters.
We do apologise to those affected by this incident, especially those who didn't reconnect successfully early on.