We have been advised by BT that they are wanting to replace the FTTC modem that has been provided as part of your FTTC internet connection.
Our FTTC customers will be emailed this information, and will be contacted by 'Kelly Communications' in the new year.
To make sure you always get the best possible broadband service, we’re going to swap your current broadband modem (the white box with the Openreach logo on the front) for a better one.
Why are we (BT) doing this?
We have recently found a problem with a handful of modems that could cause connection problems with broadband in the future. Although you might not have noticed anything wrong, we don’t believe in taking chances. So we are working to replace the current modem with a new one to make sure your service keeps running smoothly now and long into the future.
What do you need to do?
Just let one of our supplier’s engineers (Kelly Communications) come round and install your new modem. We’ll do the work whenever it suits you – daytime, evening or weekend. And you won’t have to pay for anything.
How long will it take?
Our engineer will only take around 30 minutes to swap your existing BT Openreach modem for the new version. And they will make sure everything’s running perfectly before they leave.
What happens next?
You’ll get a call from a company called Kelly Communications, who are working on behalf of BT Openreach, to set up the appointments.
Once you’ve agreed a time, all you have to do is be there to let in our engineer and, for your peace of mind, we have asked all our Engineers to introduce themselves and show their ID before carrying out the required work.
If you have any questions, please call Kelly Communications on 01384 418023 or via email email@example.com.
Alternatively, if you have any concerns or queries, please contact AAISP on 03333 400999 or firstname.lastname@example.org.
Thank you in advance for your help.