BT link drop
MAJOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
May 19, 12:45 AM (12¾ years ago)
AFFECTED
Broadband and Ethernet
STARTED
May 19, 12:27 AM (12¾ years ago)
CLOSED
May 19, 02:11 AM (12¾ years ago)
REFERENCE
978 / AA978
INFORMATION
  • INITIAL
    12¾ years ago by Adrian

    At 00:27:10 all traffic on both BT link stopped, and BGP timed out. This is after some sort of blip affectiong lots of lines at around 00:00. This resulted in all sessions dropping shortly after. The connection resumed at 00:29:08.

    This looks almost exactly the same as a few nights ago, which turned out to be a planned work that had been sneaked in. This was the same second on both lines this time, so not exactly the same.

    Lines reconnected over several minutes. BE lines were unaffected.

  • UPDATE
    12¾ years ago

    The rate at which lines are reconnecting seems unusually slow.

  • UPDATE
    12¾ years ago

    Looks like a lot of people got a "BT default accept" during the outage which means they spend a while on an unconnected link. That then has to time out before they connect again. This could explain the slow connections.

  • UPDATE
    12¾ years ago

    A few people ended up on the wrong LNS briefly as well.

  • UPDATE
    12¾ years ago

    Connections are stable now, but low on numbers. If you are off line, try restarting your connection.

    I'll leave this MSO open until we have more details in the morning.

  • UPDATE
    12¾ years ago

    Lines came back in batches after the incident, and there were a number of BRAS specific issues during the night as well.

    We'll post any more information we get from BT when we get it.

  • Closed