LNS switch following major BT issue
MAJOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Apr 05, 02:40 AM (12¾ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Apr 05, 02:33 AM (12¾ years ago)
CLOSED
Apr 05, 02:48 AM (12¾ years ago)
SCOPE
90%
REFERENCE
911 / AA911
INFORMATION
  • INITIAL
    12¾ years ago by Adrian

    Following the BT outage at 02:30:59, the main LNS stopped responding at 02:33:34. This is likely to be a result of the problems with the link to BT. This should obviously not happen.

    The system automatically switched lines to the secondary LNS as designed, which meant some customers took everal minutes to reconnect.

    We are investigating the cause and may be sending an engineer.

  • UPDATE
    12¾ years ago

    Both LNSs up and running now.

  • Closed