Some Audio Drops During Calls
MINOR Closed VoIP and SIMs
STATUS
Closed
CREATED
Oct 04, 04:15 PM (13¼ years ago)
AFFECTED
VoIP and SIMs
STARTED
Oct 04, 04:00 PM (13¼ years ago)
CLOSED
Oct 06, 01:42 PM (13¼ years ago)
REFERENCE
584 / AA584
INFORMATION
  • INITIAL
    13¼ years ago by Andrew

    A couple of users have been reporting a problem with occasional audio drop-outs during calls. this looks like it may be related to a particular carrier. We are investigating, and have set outbound calls not to use this carrier at the moment.

  • UPDATE
    13¼ years ago

    Logs of audio problems and our monitoring of the carrier has matched, we have contacted the carrier and await an update. 

    In the meantime, outgoing calls should now be OK.

    Some incoming calls may still be affected by occasional audio loss. (The audio will return after a few seconds)

  • UPDATE
    13¼ years ago

    Our carrier are not reporting a problem at their end, but we are noticing IP routing issues which we are investigating now.

  • UPDATE
    13¼ years ago

    We believe we have got to the bottom of the routing problem causing this problem. We will carry on with our monitoring.

  • Closed