Calls not working for some customers
MINOR Closed VoIP and SIMs
STATUS
Closed
CREATED
Sep 30, 09:48 AM (13¼ years ago)
AFFECTED
VoIP and SIMs
STARTED
Sep 30, 09:47 AM (13¼ years ago)
CLOSED
Sep 30, 09:55 AM (13¼ years ago)
REFERENCE
578 / AA578
INFORMATION
  • INITIAL
    13¼ years ago by James

    There's currently a problem with calls for some customers.

    We're working to fix this as soon as possible.

  • UPDATE
    13¼ years ago

    The issue is specifically SIP phone registration. These are expiring one by one due to a database issue following the problems earlier. The database is being fixed now and this should bring all SIP phones back on line.

  • UPDATE
    13¼ years ago

    Database updated

  • UPDATE
    13¼ years ago

    This problem should now be resolved.

  • Closed