Interim data/call usage bills
NEWS Assumed Closed VoIP and SIMs
STATUS
Assumed Closed
CREATED
Apr 14, 08:10 PM (10 years ago)
AFFECTING
VoIP and SIMs
STARTED
Apr 14, 08:09 PM (10 years ago)
REFERENCE
1924 / AA1924
INFORMATION
  • INITIAL
    10 years ago by Adrian

    Work on the billing system has resulted in interim data and call usage bills today. These will have normal payment terms, and obviously mean lower charges on your next bill. If any customers need extra time to pay because these are interim bills, please contact accounts who can extend the terms on this occasion.

  • UPDATE
    10 years ago by Adrian

    We have extended the terms on these interim invoices by two weeks for those otherwise due this month.

  • UPDATE
    10 years ago by Adrian

    For the technically minded - what we were attempting to do was sort an issue where a SIM gets suspended on the date of the last bill, and so the suspend date and the billed-to date are the same but some usage has not been billed for that day. We had customer complaints about this and the fact that up to a day's worth of calls and usage were not billed. The fix was a tad overzealous. We think we have this sorted now though. I do apologise for any concern this has caused.