Per IP Stats
MINOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Jan 03, 09:59 AM (11 years ago)
AFFECTED
Broadband and Ethernet
STARTED
Jan 03, 09:56 AM (11 years ago)
CLOSED
Sep 30, 10:25 AM (10¼ years ago)
REFERENCE
1703 / AA1703
INFORMATION
  • INITIAL
    11 years ago by Andrew

    The 'per IP stats' usages pages are not working very well at the moment. Some customers are not seeing any usage, and some are seeing very little usage, and others are seeing correct amounts of usage!

    This is being looked in to.

    This does not affect the 'Line' usage or any billing based usage records. 

  • UPDATE
    10¾ years ago by Stuart

    We are sorry for how long this has been ongoing.
    We are still trying to resolve the issue, however it is taking a lot longer than we expected.

    We do not currently have an ETA however we will update this status once we have further news.

  • UPDATE
    10½ years ago by Andrew

    The IP Stats are now back online. We'd be interested to hear from customers where the per IP stats are reporting very different usage when compared to the usage in the hourly usage tables. Remember that the IP Stats are a rough guide, they are not used for billing, but are useful to see usage on an per IP basis for diagnostics etc.

  • UPDATE
    10½ years ago by Andrew

    At the moment, Per IP Stats are only being recorded for customers on half of our LNSs - Customers on A and C Gormless should see stats, but B and D will not. The CQM graph will show which Gormless you are on.

  • UPDATE
    10¼ years ago by Andrew

    We will close this post for the moment and the job is with our Engineering team. At the moment per IP stats is working on some but not all lines. Rather than withdraw the feature, we'll keep it as it is and this will be further investigated.

  • Closed