BT RADIUS Failure
MAJOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
May 12, 08:48 AM (11¾ years ago)
AFFECTED
Broadband and Ethernet
STARTED
May 12, 08:06 AM (11¾ years ago)
CLOSED
May 12, 10:35 AM (11¾ years ago)
REFERENCE
1505 / 450394
INFORMATION
  • INITIAL
    11¾ years ago by Adrian

    At 08:06:58 all 20CN and 21CN lines routed via Manchester dropped and at the same time we stopped seeing any platform RADIUS requests from BT.

    This suggests a major routing issue within BT. It means that nobody can re-connect any broadband line.

    We are trying to get an answer out of BT on this.

  • UPDATE
    11¾ years ago

    BT have a string of open issues covering Manchester area. No ETA yet.

  • UPDATE
    11¾ years ago

    We have confirmation that this is not just affecting us (thanks Thomas). BT are investigating.

  • UPDATE
    11¾ years ago

    Whilst BT are being a tad inconsistent in telling various ISPs what is happening, we have heard from another ISP that "Engineer is onsite at Manchester with a spare card. Changeout is about to commence with the assistance of vendor  support. Next update will be at 10:20"

  • UPDATE
    11¾ years ago

    BT are not confirming the statement that a card is to be replaced, and in fact appear to be totally ignoring me now.

  • UPDATE
    11¾ years ago

    Looks to be working.

    Manchester lines reconnecting

    Platform RADIUS working

  • RESOLUTION
    11¾ years ago by Adrian

    We are waiting for more detail on BT on this, and how it is they appear to depend entirely on a single card in Manchester for the entire BTW platform.

  • Closed