ADSL blip
MAJOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
May 10, 11:51 AM (11¾ years ago)
AFFECTED
Broadband and Ethernet
STARTED
(0 seconds ago)
CLOSED
May 11, 09:08 AM (11¾ years ago)
REFERENCE
1500 / 1-11740928031 / T5667
INFORMATION
  • INITIAL
    0 seconds ago by James

    Lines on our "b.gormless" LNS dropped. We're investigating. Lines are coming back.

  • UPDATE
    11¾ years ago

    It looks like BT. Still investigating.

  • UPDATE
    11¾ years ago

    It looks like BT's link to b.gormless has gone down. We've taken b.gormless out of service.

  • UPDATE
    11¾ years ago

    BT fibre link is down - lines are moving to the backup LNS automatically.

  • UPDATE
    11¾ years ago

    BT have raised a fault and are investigating their end.
    Update due by 13:15 

  • UPDATE
    11¾ years ago

    Most lines swicthed very quickly to the alternative LNS automatically.

    The status of lines on the control pages too some time to catch up on the RADIUS accounting, but this has now happened.

    Graphs may have gaps which will be repaired on the over night status.

  • UPDATE
    11¾ years ago

    Although broadband lines look fine this link is still down, meaning we have lost resilience on links to BT.

    We are still chasing.

  • UPDATE
    11¾ years ago

    BT are arranging an engineer to go to the Datacentre.

  • UPDATE
    11¾ years ago

    Still not heard anything more.
    Chasing again. 

  • UPDATE
    11¾ years ago

    Came back around 00:09.
    It appears that this was a problem with a card BT side.
    Need to confirm though. 

  • RESOLUTION
    11¾ years ago by James

    Cleared fault on Card.

  • Closed