Blip on ADSL/FTTC Lines
MAJOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Feb 17, 12:07 PM (12 years ago)
AFFECTED
Broadband and Ethernet
STARTED
Feb 17, 12:03 PM (12 years ago)
CLOSED
Feb 17, 12:06 PM (12 years ago)
REFERENCE
1407 / AA1407
INFORMATION
  • INITIAL
    12 years ago by Andrew

    We've just had a blip on some BT ADSL/FTTC lines, most are back online already. We'll investigate the cause.

  • UPDATE
    12 years ago

    BT lines on just one of the LNS's blipped - lines on C.Gormless blipped, lines on D.Gormless did not. 

    Lines are almost all back online now.

  • UPDATE
    12 years ago

    This was affecting BT lines. BE lines were not affected.

  • UPDATE
    12 years ago

    The network switch port connected to one of our BT fibres was offline between 12:02:36 and 12:04:23.

    We're investigating further.

  • RESOLUTION
    12 years ago by Andrew

    Half of our BT circuits dropped at 12:02, and starting coming back online at 12:05, most lines were online within a few minutes.

    This was caused by a drop in one of our links to BT. A fault has been logged to BT regarding this. We will move customers off this link over the weekend so as to enable us to investigate this with BT in more detail.

  • Closed