BT ADSL Down
MAJOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Oct 21, 08:53 AM (12¼ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Oct 21, 08:37 AM (12¼ years ago)
CLOSED
Oct 21, 09:54 AM (12¼ years ago)
REFERENCE
1271 / 33421
INFORMATION
  • INITIAL
    12¼ years ago by Andrew

    BT ADSL lines are down, Ethernet circuits are down too.

  • UPDATE
    12¼ years ago

    The seems to be a BT outage in Stepney Green where we (and others) interconnect in to BT.

  • UPDATE
    12¼ years ago

    Lines are coming back

    BT have raised an Incident and are aware of a problem

  • UPDATE
    12¼ years ago

    Lines are still logging in.

    If you're not up yet, please do wait a bit longer.

    There should be no need to reboot ADSL routers, as they should reconnect. 

  • UPDATE
    12¼ years ago

    Lines are still reconnecting now - it will take a bit more time before all lines are back on.

  • UPDATE
    12¼ years ago

    This does not seem to have affected Ethernet Lines, just BT ADSL. (BE ADSL lines were not affected)

  • UPDATE
    12¼ years ago

    If customers are getting BT 'Service information' webpage coming up then please reboot your router.

    -This will be caused by BT accepting your login but not passing it on to us. Rebooting will cause the router to relogin, and should get through to us.

  • UPDATE
    12¼ years ago

    It is worth noting that BT have had issues with Stepney all week. We have been relatively lucky up until now not to be affected, but we have been working with a number of ISPs connected to Stepney during the week who have suffered similar issues. We don't have any exact details from BT as to the cause of the problems as yet, but clearly they are working on them.

  • UPDATE
    12¼ years ago

    This incident is now closed. 

    We've had confirmation from BT that this was affecting other ISPs too.

    BT clearred the fault at 08:54.

    By 09:05 we had about 50% of ADSL lines back online.

    It was also reported by ThinkBroadband
    http://www.thinkbroadband.com/news/4829-major-broadband-outage.html 

  • Closed