As I am sure you are aware, our control pages allow you to enter location details for use in the event of an emergency call (999/112).
To date this has been an issue with some of the number blocks we have, and the details have not been updated in to the BT database to pass to emergency services in all cases. Obviously we have made this clear to you on the control pages.
However, I am pleased to say that due to a sort of phone number NAT we are now able to do this for all numbers. Any numbers we cannot update are allocated a special additional number (at no charge) which is just for use with 999/112. It is what is sent if you call 999 or 112 and starts 0200.
We hope to resolve the underlying problem with updates on all number blocks eventually, but this is a practical interim solution to ensure location data can be passed.
I urge all users of our VoIP servcies that use the service from a fixed location to update your location details on the control pages. This could save your life one day.