ADSL outage - affecting BT lines
MAJOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Jun 08, 06:31 PM (12¾ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Jun 08, 06:25 PM (12¾ years ago)
CLOSED
Jun 08, 07:07 PM (12¾ years ago)
REFERENCE
1013 / SSID233020
INFORMATION
  • INITIAL
    12¾ years ago by Andrew

    We're currently looking in to an outage that looks to have affected BT ADSL lines. More info to follow...

  • UPDATE
    12¾ years ago

    Lines are logging back in again now... it may take a while for them all to come up - but looks like there have been a couple of blips that took lines down - more details to follow...

  • UPDATE
    12¾ years ago

    This is one of the two main links we have to BT which is currently just not working - lines are coming up on the other LNS slowly.

  • UPDATE
    12¾ years ago

    Stats show that most lines went semsibly to the B server quite quickly.

    The A server link is up and down like a yoyo which is not good for automated fall back, and manual intervention has ensured all lines are preferring the B server for now.

  • UPDATE
    12¾ years ago

    Note, whilst unaffected by this issue, we have switched *all* lines to the B server which includes the BE lines. Sorry that we are not really in a position to sensibly switch only the broken BT lines over. This would have beeb a momentary PPP restart on BE lines and loss of graphs for now.

  • UPDATE
    12¾ years ago

    Note line status on the control page is confused and will update over night. Some lines may PPP restart once on an hour over night.

  • UPDATE
    12¾ years ago

    Odd, and annoying, the A server BT link just stablised by itself.

    This means no BT fault report will get anywhere and we will not get any sensinle explanation. Arrrg!

    We'll ask anyway.

  • UPDATE
    12¾ years ago

    This has been reported to the BT, and they will be looking in to what they saw from their end during the outage. We'll update in the morning.

  • Closed